RELEVANT EXPERIENCE Professional with extensive experience writing, editing, designing and producing white papers; online, tech support, end-user, and help documents. Background includes e-commerce, information development, telecommunications, network systems management documentation, energy, semiconductors, banking, and desktop publishing. Additional experience: project management, testing new network systems, beta-version software.
SOFTWARE Acrobat XI Pro, Expression Web 4, FrameMaker 12, Google Chrome 40, Internet Explorer 11, Jing 2.8, Office 365 Pro Plus, Photoshop 3.0, Rational ClearCase 7.0, Rational ClearQuest 7.0, RoboHelp 7.0, SharePoint Server 2007, TortoiseSVN 1.9, Visio 2010, Visual Source Safe 6.0, Windows 10.
Consultant, 1998 to present. Highlights include:
Contract technical writer. Assembled, edited database system manuals to comply with Sarbanes-Oxley Act. Also created documentation format standards. Supervised subject matter experts. Praised by vice president of IT Operations for documentation. Used Office 365 Pro Plus, Visio 2016, Windows 10 Enterprise, Skype for Business.
Applied Materials, Austin, Texas
Contract technical writer. Cleared Test Engineering group’s backlog of document test fixture user and technical manuals for semiconductor equipment manufacturer. Worked with group engineers and technicians to ECO-release test fixture manuals. Used Office 365 Pro Plus, Skype for Business 2016, Visio 2013, Windows 10 Enterprise.
Microsemi Corp., Austin, Texas
Contract technical writer. Updated international manufacturer’s firmware documentation about next-generation speech recognition, echo- and noise-reduction audio components for technical audience. Used FrameMaker 11, Visio 2010, Acrobat DC, TortoiseSVN 1.9, ExtendScript Toolkit CS6, Windows 7 Enterprise.
TMF Health Quality Institute, Austin, Texas
Contract technical writer for healthcare nonprofit. Documented IT department security, administrative procedures for federally mandated update under tight deadline pressure with minimal supervision. Worked closely with subject matter experts. Used Windows 7 Enterprise, Office 2010.
T.A.K.E. Supply Chain, Austin, Texas
Contract technical writer. Updated user, sysadmin guides for supply chain management applications. Worked closely with subject matter experts. Used FrameMaker 12, Acrobat Pro XI Pro, Windows 7 Enterprise, Google Chrome 40.
MP Cloud Technologies (formerly MedaPoint), Austin, Texas
Contract consultant for medical software company. Wrote user, sysadmin guides for dispatch and billing applications under tight deadline pressure. Worked closely with subject matter experts. Use Google Chrome 35, Jing 2.8, Office 2010.
Contract implementation technician for medical technology company. Tested and corrected company equipment for hospital client on site under tight deadline pressure. Worked closely with CareFusion representative. Used Alaris System Maintenance v. 9.8, Windows XP.
OneWest Bank, Austin, Texas
Contract technical writer/business analyst for regional bank home loan servicing division. Wrote or revised corporate policy, standard and procedure documents, job function guides in compliance with consent order from Office of Thrift Supervision. Interfaced extensively with subject matter experts, project managers, executives and lawyers. Used Microsoft Office 2007, Internet Explorer 8, SharePoint Server 2007, Mercury Search.
Texas Health Services Department,
Contract technical writer for WIC Field Software Group, Nutrition Services Support. Wrote documentation suite covering all facets of federally mandated upgrade to database and claims-processing application to reimburse vendors participating in nutrition program. Used Microsoft Office 2007, RoboHelp 7, Rational ClearCase 7.0, Rational ClearQuest 7.0.
Contract technical writer. Wrote internal procedure guides, maintenance and operation manuals, and reference works for servers used by Texas Department of Licensing and Regulation; wrote executive summary of Texas disaster recovery plan for IBM Global Services Integrated Technology Delivery Group. Used Microsoft Office 2003, Visio 2003, Windows XP.
Dell, Round Rock, Texas
Contract technical writer for Enterprise System Services division. Wrote software, hardware installation, provisioning, maintenance, farm creation, internal procedures for Dell virtualization software application. Interfaced with subject matter experts. Scope of assignment expanded to consolidate, update global server patching process for Windows, SQL, AIX, Linux, Solaris. Used Microsoft Office 2003, Windows XP.
Accretech USA, Austin, Texas
Contract technical writer for semiconductor equipment company’s Technical Publications Department. Wrote automation, on-site, remote operations, and process engineering manuals; co-wrote facilities installation, maintenance manuals, and field engineer notes, for award-winning wafer edge-cutting system for use in semiconductor fabrication plant with Class 100 clean room. Interfaced extensively with subject matter experts. Praised by vice president of technology and product development for raising standards of company’s documentation. Used FrameMaker 7.2, Windows 2000 Professional.
(formerly Movêro Technology), Austin, Texas
Contract technical writer for managed wireless solutions start-up. Wrote or rewrote extensive variety of materials, including procedural guides, ad copy, white papers, documentation templates, in accord with ISO 9000 standards, and the employee handbook. Interfaced extensively with subject matter experts. Used Mozilla Firefox 1.0.3, Windows XP, Office 2003. Click here for work samples.
ERCOT, Taylor, Texas
Contract technical writer for Market Operations group. Wrote training guides and PowerPoint summaries for revised energy-trading protocols for Texas utilities, aftermarket procedure guide for internal use. Interfaced with engineers, project managers to translate technical information for non-technical audience. Used Windows XP, Office 2003, Microsoft Office Project.
(formerly Vignette Corp.), Austin, Texas
Contract technical writer for Information Technology division. Rewrote internal policies and procedures manual to comply with Sarbanes-Oxley Act. Also created documentation format standards. Coordinated compilation and review of document content according to pre-existing schedule matrix. Used Windows XP, Office 2003.
Energy, Midland, Texas
Technical writer on telecommuting contract. Created user’s guides, training manuals for first-version data-capture software and hardware for oil rigs. Also created documentation format standards. Used Windows XP, Office 2000.
Epicor (formerly CCITriad), Austin,
Contract Visio specialist. Created, implemented online product marketing procedure for field staff with Visio 2002, Internet Explorer 6.0. Trained home office in creation, upgrade of files. Wrote supplemental training document with Word 2002.
Used Dreamweaver 3.0 to edit internal production troubleshooting documents for client Frito-Lay. Performed quality checks for document hyperlinks.
Dell, Round Rock, Texas
Contract technical editor for Technical Support Training division. Edited, designed document templates. Edited, performed quality assurance on customer training documents. Migrated documents from Word to FrameMaker 7.0 format. Wrote supplemental workaround guide on several new FrameMaker features. Also used Office 2002, Windows XP, Acrobat 5.0, HomeSite 4.5.2.
Bowne Litigation Solutions (formerly Bowne JFS), San
Contract technical writer. Documented upgrade version of legal software program. Created print, online user, administrative guides with FrameMaker 5.5, Acrobat 4.0. Consulted with subject matter experts, engineers, marketing staff. Created help files with ForeHelp 3.0. Used Word 2000 to write supplemental procedural documents on how to use FrameMaker, Acrobat and ForeHelp to create future releases. Recorded project milestones with Lotus Notes 5.0.
GDC (formerly Guerra DeBerry Coody), San Antonio
Contract technical writer for documentation, quality assurance, quality check of client's first-version information processor/database application. Used Windows 95, Word 97, Internet Explorer 4.0.
Contract technical writer for document courier service. Wrote original customer user guide for company's document delivery software. Use Word 2000, Windows 2000.
Contract technical writer for Asset Recovery Business Information Technology division. Wrote user, training guides for internal support on remanufactured unit sales. Managed project deliverables with extensive interface, coordination with production personnel, subject matter experts. Used Office 2000, Visual Source Safe, Visio 2000.
Contract technical writer for WebSphere Information Development division. Revised Component Broker documents for IBM WebSphere applications. Rewrote user guides and installation manuals for use with HP-UX, AIX, Solaris and Windows NT operating systems. Edited online documents to conform to company style guidelines. Interfaced with subject matter experts. Used Control Management Version Control (CMVC) 95, Lotus SmartSuite Millennium Edition R9.5.
Contract technical writer for Information Development division. Wrote user's guides (hard copy and online), CD art, readme files, tech support sheets for new and revised network, operating systems, and storage software. Managed project deliverables with extensive interface, coordination with production personnel, subject matter experts. Used Acrobat 4.0, Distiller 4.0, FrontPage 2000, Internet Explorer 5.0, Office 2000, WinZip 7.0, Windows 95. Click here for work samples.
Contract technical writer for LAN management team in IBM's Global Services-Service Delivery Technology Center. Wrote, edited white papers, employee manuals; designed, compiled presentation binders for private IBM-sponsored industry conference at Renaissance Austin Hotel, April 2-4, 2000. Interfaced with LAN architects and other subject matter experts. Used Lotus Notes 4.6, Lotus SmartSuite Millennium Edition R9.5.
MCI Developers Lab (formerly MCI WorldCom Developers Lab), Richardson,
Technical writer for computer-telephony integration testing lab. Wrote, edited internal test plans, evaluation reports, announcements, procedural guides. Populated, maintained lab intranet site with HTML. Interviewed engineers, other subject matter experts. Helped eliminate staff backlog of evaluation reports. Created comprehensive revision of lab style guide. Used Adobe Acrobat 3.01, Adobe FrameMaker 5.5, Corel Draw 9.0, FrontPage 98, Internet Explorer 5.0, Office 97, Visio 5.0, Windows NT.
Technical writer/contract communications liaison for global distributor of electronic and computer components. Wrote, edited internal deliverables, procedural documentation. Interviewed subject matter experts. Mapped information. Populated relational databases. Researched Year 2000 compliance on hardware and software items through Internet. Provided communication support for Electronic Marketing on customer supplier and vendor surveys, audits and inquiries. Used Lotus Notes 4.6, Office 97, Visio 5.0, Windows 95. Click here for work samples.
Information on previous jobs available on request
Information on education available on request
References available on request