RELEVANT EXPERIENCE Professional with extensive experience writing, editing, designing and producing white papers; online, tech support, end-user, and help documents. Background includes e-commerce, information development, telecommunications, network systems management documentation, energy, semiconductors, banking, and desktop publishing. Additional experience: project management, testing new network systems, beta-version software.
SOFTWARE Acrobat DC, Expression Web 4, FrameMaker 12, Google Chrome 40, Google Docs, Internet Explorer 11, Jing 2.8, Office 365 Pro Plus, Photoshop 3.0, Rational ClearCase 7.0, Rational ClearQuest 7.0, RoboHelp 7.0, SharePoint Server 2007, TortoiseSVN 1.9, Visio 2010, Visual Source Safe 6.0, Windows 10 Enterprise.
EXPERIENCE
Consultant, 1998 to present.
Highlights include:
EOS
North America,
Pflugerville, Texas
Contract technical writer for industrial additive printer manufacturer. Wrote, co-wrote field service, assembly, user manufacturing verification test manuals, inventory software procedures, parts catalog for new 3-D printer in compliance with ISO 9001 standards. Coordinated efforts with experts. Used Office 365, Acrobat DC, Microsoft Teams, Windows 10 Enterprise.
Deaton
Engineering, Georgetown, Texas
Contract technical writer for consultant engineering company. Wrote documentation suites for clients' first-version
liquid immersion cooling system and food vending machine. Also created documentation format standards, coordinated efforts with subject matter experts. Used Office 365, Windows 10, Dropbox, Google Docs, Citrix Files for Windows.
EZCORP,
Rollingwood, Texas
Contract technical writer.
Assembled, edited database system manuals to comply with Sarbanes-Oxley Act.
Also created documentation format standards. Supervised subject matter
experts. Praised by vice president of IT Operations for documentation. Used
Office 365 Pro Plus, Visio 2016, Windows 10 Enterprise, Skype for Business.
Applied Materials, Austin, Texas
Contract technical
writer. Cleared Test Engineering group’s backlog of document test fixture user and technical manuals for semiconductor equipment manufacturer. Worked with
group engineers and technicians to ECO-release test fixture manuals. Used Office 365 Pro Plus, Skype for Business 2016, Visio 2013, Windows 10 Enterprise.
Microsemi Corp., Austin, Texas
Contract technical writer. Updated international manufacturer’s
firmware documentation about next-generation speech recognition, echo- and noise-reduction audio components for technical audience. Used FrameMaker 11, Visio 2010, Acrobat DC, TortoiseSVN 1.9, ExtendScript Toolkit CS6, Windows 7 Enterprise.
TMF Health Quality Institute, Austin, Texas
Contract technical writer for healthcare nonprofit. Documented IT department security, administrative procedures for federally mandated update under tight deadline pressure with minimal supervision. Worked closely with subject matter experts. Used Windows 7 Enterprise, Office 2010.
T.A.K.E. Supply Chain, Austin, Texas
Contract technical writer. Updated user, sysadmin guides for supply chain management applications. Worked closely with subject matter experts. Used FrameMaker 12, Acrobat Pro XI Pro, Windows 7 Enterprise, Google Chrome 40.
MP Cloud Technologies (formerly MedaPoint), Austin, Texas
Contract consultant for medical software company. Wrote
user, sysadmin guides for dispatch and billing applications under tight
deadline pressure. Worked closely with subject matter experts. Use Google Chrome 35, Jing 2.8, Office 2010.
CareFusion,
Austin, Texas
Contract implementation technician for medical technology company. Tested and corrected company equipment for hospital client on site under tight deadline pressure. Worked closely with CareFusion representative. Used Alaris System Maintenance v. 9.8, Windows XP.
OneWest Bank, Austin, Texas
Contract technical
writer/business analyst for regional bank home loan servicing division. Wrote
or revised corporate policy, standard and procedure documents, job function
guides in compliance with consent order from Office of Thrift Supervision.
Interfaced extensively with subject matter experts, project managers, executives
and lawyers. Used Microsoft Office 2007, Internet Explorer 8, SharePoint Server
2007, Mercury Search.
Texas Health Services Department,
Austin, Texas
Contract technical writer
for WIC Field Software Group, Nutrition Services Support. Wrote documentation
suite covering all facets of federally mandated upgrade to database
and claims-processing application to reimburse vendors participating
in nutrition program. Used Microsoft Office 2007, RoboHelp 7, Rational
ClearCase 7.0, Rational ClearQuest 7.0.
IBM,
Austin, Texas
Contract technical writer. Wrote internal procedure guides, maintenance
and operation manuals, and reference works for servers used by Texas
Department of Licensing and Regulation; wrote executive summary
of Texas disaster recovery plan for IBM Global Services Integrated
Technology Delivery Group. Used Microsoft Office 2003, Visio 2003,
Windows XP.
Dell, Round Rock, Texas
Contract
technical writer for Enterprise System Services division. Wrote
software, hardware installation, provisioning, maintenance, farm
creation, internal procedures for Dell virtualization software application.
Interfaced with subject matter experts. Scope of assignment expanded
to consolidate, update global server patching process for Windows,
SQL, AIX, Linux, Solaris. Used Microsoft Office 2003, Windows XP.
Accretech USA, Austin, Texas
Contract
technical writer for semiconductor equipment company’s Technical
Publications Department. Wrote automation, on-site, remote operations,
and process engineering manuals; co-wrote facilities installation,
maintenance manuals, and field engineer notes, for award-winning
wafer edge-cutting system for use in semiconductor fabrication plant
with Class 100 clean room. Interfaced extensively with subject matter
experts. Praised by vice president of technology and product development
for raising standards of company’s documentation. Used FrameMaker 7.2,
Windows 2000 Professional.
Movêro Inc.
(formerly Movêro Technology), Austin, Texas
Contract technical writer
for managed wireless solutions start-up. Wrote or rewrote extensive
variety of materials, including procedural guides, ad copy,
white papers, documentation templates, in accord with ISO
9000 standards, and the employee handbook. Interfaced extensively
with subject matter experts. Used Mozilla Firefox 1.0.3, Windows
XP, Office 2003. Click here for work
samples.
ERCOT, Taylor, Texas
Contract technical
writer for Market Operations group. Wrote training guides and PowerPoint
summaries for revised energy-trading protocols for Texas utilities,
aftermarket procedure guide for internal use. Interfaced with engineers,
project managers to translate technical information for non-technical
audience. Used Windows XP, Office 2003, Microsoft Office Project.
OpenText
(formerly Vignette Corp.), Austin, Texas
Contract technical writer
for Information Technology division. Rewrote internal
policies and procedures manual to comply with Sarbanes-Oxley
Act. Also created documentation format standards. Coordinated
compilation and review of document content according to pre-existing
schedule matrix. Used Windows XP, Office 2003.
Key
Energy, Midland, Texas
Technical writer on telecommuting
contract. Created user’s
guides, training manuals for first-version data-capture software
and hardware for oil rigs. Also created
documentation format standards. Used Windows XP,
Office 2000.
Epicor (formerly CCITriad), Austin,
Texas
Contract
Visio specialist. Created, implemented online product
marketing procedure for field staff with Visio 2002,
Internet Explorer 6.0. Trained home office in creation,
upgrade of files. Wrote supplemental training document with Word
2002.
DSI,
Rollingwood, Texas
Used Dreamweaver 3.0 to edit internal
production troubleshooting documents for client
Frito-Lay. Performed quality checks for document hyperlinks.
Dell, Round Rock, Texas
Contract
technical editor for Technical Support Training division.
Edited, designed document templates. Edited,
performed quality assurance on customer training documents.
Migrated documents from Word to FrameMaker 7.0 format.
Wrote supplemental workaround guide on several new FrameMaker
features. Also used Office 2002, Windows XP, Acrobat
5.0, HomeSite 4.5.2.
Bowne Litigation Solutions (formerly Bowne JFS), San
Antonio
Contract technical writer.
Documented upgrade version of legal software program. Created
print, online user, administrative guides with FrameMaker
5.5, Acrobat 4.0. Consulted with subject matter experts,
engineers, marketing staff. Created help files with ForeHelp
3.0. Used Word 2000 to write supplemental procedural
documents on how to use FrameMaker, Acrobat and ForeHelp to
create future releases. Recorded project milestones with
Lotus Notes 5.0.
GDC (formerly Guerra DeBerry Coody), San Antonio
Contract technical writer for
documentation, quality assurance, quality check of client's first-version
information processor/database application. Used Windows
95, Word 97, Internet Explorer 4.0.
NowDocs,
Austin,
Texas
Contract technical writer for document
courier service. Wrote original customer user guide
for company's document delivery software. Use Word 2000,
Windows 2000.
Dell,
Austin, Texas
Contract technical
writer for Asset Recovery Business Information
Technology division. Wrote user, training guides
for internal support on remanufactured unit sales. Managed
project deliverables with extensive interface, coordination
with production personnel, subject matter experts. Used
Office 2000, Visual Source Safe, Visio 2000.
IBM,
Austin, Texas
Contract technical
writer for WebSphere Information Development
division. Revised Component Broker documents
for IBM WebSphere applications. Rewrote user guides and
installation manuals for use with HP-UX, AIX, Solaris and
Windows NT operating systems. Edited online documents to
conform to company style guidelines. Interfaced with subject
matter experts. Used Control Management Version Control (CMVC)
95, Lotus SmartSuite Millennium Edition R9.5.
Dell,
Austin, Texas
Contract technical writer for
Information Development division. Wrote user's guides (hard copy
and online), CD art, readme files, tech support sheets for
new and revised network, operating systems, and storage
software. Managed project deliverables with extensive interface,
coordination with production personnel, subject matter experts.
Used Acrobat 4.0, Distiller 4.0, FrontPage 2000, Internet Explorer
5.0, Office 2000, WinZip 7.0, Windows 95. Click here for work samples.
IBM,
Austin, Texas
Contract technical
writer for LAN management team in IBM's Global
Services-Service Delivery Technology Center.
Wrote, edited white papers, employee manuals; designed,
compiled presentation binders for private IBM-sponsored
industry conference at Renaissance Austin Hotel, April 2-4,
2000. Interfaced with LAN architects and other subject
matter experts. Used Lotus Notes 4.6, Lotus SmartSuite
Millennium Edition R9.5.
MCI Developers Lab (formerly MCI WorldCom Developers Lab), Richardson,
Texas
Technical writer for computer-telephony integration testing lab. Wrote,
edited internal test plans, evaluation reports, announcements,
procedural guides. Populated, maintained lab intranet
site with HTML. Interviewed engineers, other subject
matter experts. Helped eliminate staff backlog of evaluation
reports. Created comprehensive revision of lab style guide.
Used Adobe Acrobat 3.01, Adobe FrameMaker 5.5, Corel Draw 9.0,
FrontPage 98, Internet Explorer 5.0, Office 97, Visio 5.0,
Windows NT.
Avnet, Phoenix
Technical writer/contract communications
liaison for global distributor
of electronic and computer components. Wrote, edited
internal deliverables, procedural documentation. Interviewed
subject matter experts. Mapped information. Populated
relational databases. Researched Year 2000 compliance on
hardware and software items through Internet. Provided communication
support for Electronic Marketing on customer supplier and vendor
surveys, audits and inquiries. Used Lotus Notes 4.6, Office 97,
Visio 5.0, Windows 95. Click here for work samples.
Information on previous jobs available on request
EDUCATION
Information on education available on request
REFERENCES
References available on request
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